The following are answers to questions you may have about EasyPower Online Training courses.


How much are the Online Training courses?

The EasyPower Essentials 1: Hands-on Course is $500.

The EasyPower Essentials 2: Protective Device Coordination Course is $350.

The EasyPower Essentials 3: Arc Flash Risk Assessment Course is $800.

Save now by buying the EasyPower Essentials Bundle, which includes all three essentials courses, for only $1,250!

Additional courses will be priced individually as they become available.


How much time do I have to take the course?

After you sign up for an individual course, you have 45 days to complete it. 

If you purchased a bundle, you are allowed up to 90 days to complete the courses in the bundle.

Note: Courses expire at the exact time the enrollment was purchased. If you enroll in a course at 9 a.m., the course expires at 9:00 a.m. on the expiration date.


What activities are in the course?

The training includes multiple videos, quizzes, and hands-on exercises. Typically, you will watch a video or perform a hands-on exercise, and then take a quiz to demonstrate what you have learned. The content of the quizzes is taken directly from the videos and exercises.


Can I get CEU credit for the course?

Yes. You must have watched all the videos, taken all the quizzes, and performed all the hands-on exercises to be eligible to receive the credits. Only paid courses are eligible for CEU credit. 

It is important that you click COMPLETE & CONTINUE at the end of each individual lesson within the course for your completion to be recorded.

  • The EasyPower Essentials 1: EasyPower Hands-on Course is eligible for 0.5 CEU units.
  • The EasyPower Essentials 2: Protective Device Coordination Course is eligible for 0.2 CEU units.
  • The EasyPower Essentials 3: Arc Flash Risk Assessment Course is eligible for 0.8 CEU units.

There is a course survey form at the end of each course. Fill out the form and email it to training@easypower.com to request your CEU credits. 

Note: If you purchase a course for someone else, be sure to use their name and contact information when you enroll them so that they receive the appropriate name on the certificate.  

What do the courses cover?

You can view the course curriculum on the landing page of the course. Scroll to the bottom of the page to see it. 

EasyPower Essentials 1: Hands-on Course

EasyPower Essentials 2: Protective Device Coordination Course

EasyPower Essentials 3: Arc Flash Risk Assessment Course


Do I need to have EasyPower to take the course?

Yes. You can use your own version of EasyPower if it is a recent version. If you do not have EasyPower, you can request a trial copy from training@easypower.com. The trial version is limited in features and in how long you can use it. The trial copy is issued manually during regular business hours, so please allow some time for it to be distributed to you.

To open all of the training databases, your software needs to accommodate a bus count of up to 100 buses.

Visit https://www.easypower.com/updates/login to verify if there are updates to your EasyPower product. You will need your serial number to update your software.

 

Which modules should I have in my copy of EasyPower to successfully take the course?

To effectively complete the EasyPower Hands-on Online course, your EasyPower software should include ANSI ShortCircuit™, PowerProtector™, ArcFlash™,  and SmartPDC™. PowerFlow™ and SmartDesign™ are also recommended.

You will still be able to view the videos and take the quizzes if you do not have all of the modules, but you will not be able to perform some of the exercises, which is the best way to learn the software.


Do I get a certificate of completion?

Yes, when you complete the course, a certificate of completion will automatically be emailed to you.

To receive a certificate of completion, you must have completed the entire course including videos and quizzes. It is important that you click COMPLETE & CONTINUE at the end of each lesson for your completed status to be recorded.


Can I share my training course or materials with others?

No. Each student must sign up for their own course. The training materials are only for the student taking the course. By accepting the terms of agreement, you are agreeing to not share the course or its contents.

If you are purchasing the course for someone else to use, please sign up with their name and contact information so that they receive the appropriate communications about their enrollment and receive the CEU certification in their name.


How do I pay for the course?

We accept only credit cards as payment through the online site.


Can I pay for the course with a purchase order?

To use a purchase order for payment, contact your EasyPower Sales Manager or send an email to sales@easypower.com. Purchase orders require manual processing and are handled during normal business hours, so you should expect a delay before you can start the course when using this method for payment. You will be issued a coupon to use once the purchase order is approved.


Are there group discounts available?

No. The online training courses are already a significant discount from the Regional Training, so no additional discounts are provided.


Why can't I download the PDF files for the course?

The PDF files can only be viewed by students while they are enrolled in the course. They are not intended to be redistributed to anyone but the authorized student.


Why should I take the online course instead of the Regional Training?

With the online course, you can take the course in your own time (within the enrollment period). You can watch the videos as often as you want and retake the quizzes, if desired. The online course is available anywhere, anytime. It is less expensive than the Regional Training.


Why should I take the Regional Training instead of the online course?

There are multiple advantages to taking the Regional Training over the online training course:

  • A knowledgeable instructor who can provide immediate feedback and answer your questions on how to use EasyPower to meet your specific needs.
  • Ability to network with your peers to learn how they are using EasyPower effectively.
  • Ability to ask questions during the training for clarification (the online training is a one-way training without access to an instructor).
  • Printed copies of the training manuals, including additional reference materials that are not part of the online training.
  • A fully functional version of EasyPower, with all options enabled to use during the class and for another week after the class.
  • On-hand tech support for any installation issues or support questions.
  • You earn more CEU credits for the regional training than for the online training.


I am having some technical issues with the online training website. What can I do to fix it?

If you are having trouble viewing the online course or videos in your browser, here are some basic troubleshooting steps that may help:

  • Clear your browser cache and restart the browser.
  • Try using a different browser.
  • Try an Incognito or Private Window. (This helps rule out an issue with browser extensions.)
  • Restart the computer.
  • If possible, try a different computer.
  • If possible, try a different internet connection. Corporate firewalls occasionally block the video provider, although this is rare.


Issues with the website are rare, but they can occur. You may need to wait and try accessing the site again later.


When I download a file from the site, it changes the name of the download file by adding a bunch of numbers to it. Is this a problem?

No, it is done to ensure files on your computer are not overwritten. You can rename the file after downloading, if you wish. 


Why am I am seeing different results in my one-line than what is in the video?

This can occur if a step was missed (such as a change to a setting) or data was entered incorrectly. 

It can also occur if your version of EasyPower is different from the version that was used to create the video. We constantly strive to improve the product, so some results may change as we enhance the software with each new release. The videos may lag behind more recent improvements, but the general concepts tend to remain the same.


How to I manage my billing information (for example, to update or remove a credit card)?

Our online training website uses Stripe, a third-party payment processor, to securely handle all credit card transactions. You can manage your billing information for Stripe through the online training website. 

After you log in to the training website, click your name in the upper right corner, and then click My Account. Click the Billing tab to edit your credit card information.

Note: EasyPower and Thinkific (the hosting website for the training) do not have access to your secured billing information. It is all managed through Stripe.


I don’t see my question here. Where can I get additional information?

For additional information, please email training@easypower.com.